Vendor Manager (#524)

Key Responsibilities

• Support IT key vendor management activities to ensure effective service delivery.
• Develop and maintain strong, strategic relationships with key vendors to drive performance and service quality.
• Collaborate with vendors to ensure compliance with service level agreements (SLAs) and contractual obligations.
• Oversee financial aspects of vendor management, including budget control, payment processing, and invoice validation to ensure accuracy and cost efficiency.
• Lead contract management activities, including negotiations, renewals, and compliance, to secure favorable terms and mitigate risks.
• Monitor vendor performance against defined SLAs and KPIs, proactively addressing issues to maintain high delivery standards.
• Ensure proper governance through regular meetings, track vendor-related issues, and coordinate timely resolution.
• Work cross-functionally with internal stakeholders (IT, Procurement, and Business Units) to align vendor services with organizational goals and priorities.

Required Skills and Experience

• Ability to independently perform tasks and support responsibilities aligned with the above accountabilities.
• Strong problem-solving and analytical thinking skills.
• Demonstrated personal leadership and ability to take initiative.
• Effective presentation and communication skills.
• Business-level proficiency in both English and Japanese.
• High level of accuracy and efficiency with a strong commitment to quality.
• Diligent, adaptable, and committed to continuous learning.
• Positive, proactive, and solution-oriented mindset.
• Strong interpersonal skills with the ability to build consensus across stakeholders.
• Solid business acumen with 3–5+ years of relevant professional experience.
• Bachelor’s degree preferred.
• Ability to identify, report, and escalate issues appropriately, following guidance from supervisors.
• Strong collaboration skills to ensure smooth coordination with team members and business counterparts.
• Self-motivated with the ability to work independently and lead tasks without constant supervision.