Program Manager (#359)

Client's PMO (Program Management Office) is looking for an experienced Program Manager to lead company strategic programs and projects. The Program Manager will have 2 main roles:

1. Lead a program comprising of multiple related projects.
2. Lead large multi-division projects.

Program Manager Responsibilities:
 

• Program Delivery Plan: Consolidate delivery plans of individual projects into a cohesive program delivery plan, identifying interdependencies, program-level risks, and issues.

• Governance Structure:

  • Define program key objectives and KPIs in alignment with stakeholders.

  • Identify and clarify roles of key stakeholders.

  • Establish program review meetings and status reporting mechanisms.

  • Implement risk/issue management and escalation frameworks.

• Communication Management: Act as the central communication hub for the program to ensure clarity and alignment among stakeholders. Lead program review meetings.

• Program Status Tracking:

  • Consolidate project delivery status for the sponsor, including OTOBOS (On Time, On Budget, On Scope) metrics, KPIs, risks, issues, and dependencies.

  • Create and deliver monthly program status reports.

• Delivery Support: Provide guidance and support to project teams to ensure adherence to the company’s project governance framework and best practices.

• Cross-Program Collaboration: Work with other program managers to manage inter-program dependencies and contribute to a unified view of the company’s portfolio.

Project Manager Responsibilities:
 

• Project Definition: Collaborate with sponsors to define project objectives, deliverables, and KPIs.

• Business Requirements: Ensure clear communication and documentation of business requirements.

• Project Planning: Partner with impacted divisions to create a comprehensive project plan, addressing:

  • Scope, schedule, cost/resource allocation, risk/issue management, quality, and communication plans.

  • OTOBOS baseline aligned with IT’s sprint plans and agile delivery methodologies.

• Project Execution:

  • Monitor and control project activities against the project plan.

  • Track and report OTOBOS metrics.

  • Manage scope to ensure deliverables meet business requirements.

  • Maintain the project schedule and budget alignment.

  • Identify, communicate, and escalate high-impact risks, issues, and dependencies. Develop mitigation strategies.

• Communication Management: Ensure stakeholder alignment through:

  • Steering committee management.

  • Translating technical inputs into actionable insights for executives.

• Project Closure: Execute comprehensive project closure activities to ensure all deliverables are met and lessons learned are documented.

Job Qualifications
 

Required Leadership Competencies:

1. Program Management Expertise: Demonstrated ability to manage complex programs and multiple interrelated projects.

2. Executive Stakeholder Management: Proven experience in clear, concise, and timely communication and escalation to senior stakeholders.

3. Strategic Decision-Making: Ability to align program/project decisions with company strategy.

4. Leadership: Strong collaboration and influence across diverse stakeholders with the courage to challenge the status quo.

5. IT Knowledge: General understanding of IT infrastructure, products, and applications.

6. Insurance Industry Experience: General knowledge and/or experience in the insurance sector.

7. Language Proficiency: Fluent in Japanese; business-level English required.