AVP, Integrated Technology Services (#626)

The AVP, Integrated Technology Services, reports directly to the Japan Chief Technology Officer (CTO) and is responsible for the end-to-end delivery, operational stability, and continuous improvement of end-user technology and services across the organization. The role focuses on enhancing the Digital Employee Experience (DEX) by providing secure, reliable, and high-performing technology solutions that support employee productivity and evolving business needs.

Why This Role? This is a senior technology leadership opportunity to shape the future of the digital workplace and improve the employee experience across the organization. The successful candidate will lead the evolution of end-user technology services, balancing operational reliability, cybersecurity, employee productivity, and cost efficiency. By modernizing endpoint management, optimizing collaboration platforms, and strengthening service delivery, the role will directly contribute to a more seamless, secure, and productive digital workplace. The position offers significant exposure to senior business and technology leadership, with the opportunity to influence technology strategy, drive innovation, and deliver large-scale transformation initiatives in partnership with global teams and strategic vendors.

Key Responsibilities

1. End-User Technology Strategy & Service Delivery

• Define and execute the strategy, operations, and lifecycle management of end-user technology services, ensuring alignment with business priorities and global technology standards.

• Oversee the full portfolio of end-user technologies, including:

  • Endpoint Devices: Windows laptops, MacBooks, mobile devices, and peripherals.

  • Endpoint Platforms: Virtual desktop infrastructure (VDI) and related workspace technologies.

  • Collaboration Solutions: Microsoft 365, Microsoft Teams, SharePoint, and associated productivity tools.

  • Voice & Multimedia Services: Enterprise telephony, Microsoft Teams Phone, video conferencing, and multimedia collaboration solutions.

• Ensure high availability, performance, security, and usability across end-user technology services.

• Oversee endpoint and mobile device management platforms, including Microsoft Intune, Jamf, and Mobile Device Management (MDM) and Mobile Application Management (MAM) solutions.

• Drive consistent endpoint configuration, software deployment, patch management, and device compliance in accordance with enterprise security policies.

• Own the end-to-end technology asset lifecycle, from procurement and deployment through maintenance, refresh, and retirement.

• Establish effective asset management, service performance monitoring, and cost transparency to optimize technology investments.

• Engage with business leaders to understand evolving requirements, communicate service performance, and prioritize improvements that enhance the digital employee experience.

2. Cybersecurity, Risk & Compliance

• Partner with Information Security and Global Technology teams to strengthen endpoint security and protect the organization's digital workplace environment.

• Oversee endpoint vulnerability management, patching governance, remediation initiatives, and compliance with security standards.

• Ensure appropriate security controls are implemented across endpoint devices, mobile platforms, collaboration tools, and associated services.

• Drive continuous improvement in technology risk management, operational resilience, and security posture.

• Ensure compliance with applicable regulatory requirements, internal policies, and enterprise security frameworks.

• Lead and coordinate technical audit activities, addressing findings, tracking remediation plans, and ensuring effective control implementation.

3. Vendor & Strategic Partner Management

• Own strategic and operational relationships with technology vendors and managed service providers across the end-user technology portfolio.

• Establish and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs), service quality, and contractual commitments.

• Lead regular service reviews, performance assessments, and continuous improvement initiatives to enhance delivery quality and employee satisfaction.

• Manage vendor contracts, renewals, commercial negotiations, and service transitions.

• Optimize vendor expenditure and licensing costs while maintaining appropriate service levels, security, and operational resilience.

• Drive strategic vendor partnerships to support technology modernization, innovation, and long-term service improvement.

4. People Leadership & Organizational Development

• Lead, coach, and develop a high-performing Integrated Technology Services organization, including managers, technical leaders, and specialist teams.

• Establish clear objectives, performance expectations, and success measures aligned with business outcomes, operational excellence, and DEX improvements.

• Oversee workforce planning, resource allocation, talent development, and succession planning.

• Foster a collaborative, inclusive, and accountable culture focused on continuous improvement, service quality, and employee experience.

• Build strong partnerships across regional and global teams to encourage knowledge sharing, standardization, and effective execution.

• Lead organizational change and capability development to support evolving technology requirements and service delivery models.

5. Strategic Leadership & Stakeholder Engagement

• Partner with the Japan CTO and senior business stakeholders to define priorities and deliver technology improvements that support business growth and employee productivity.

• Translate business needs and employee feedback into actionable technology roadmaps and measurable service enhancements.

• Collaborate with Global Technology and Information Security teams to drive standardization, innovation, and scalable service delivery.

• Communicate strategic initiatives, operational performance, technology risks, financial considerations, and transformation progress to senior leadership.

• Champion a user-centric approach to technology delivery, continuously improving the reliability, usability, and accessibility of digital workplace services.

Requirements: Experience, Skills & Education

1. Professional Experience

• 15+ years of progressive experience in IT infrastructure, end-user computing, identity management, information security, or related technology domains.

• Demonstrated success in a Director-level or equivalent leadership position, with the ability to operate at AVP-level strategic and organizational responsibility.

• Proven experience leading enterprise-scale functions across:

  • End-user technology, including PC, mobile, and collaboration services.

  • Endpoint management and technology asset lifecycle management.

  • Endpoint security, vulnerability management, and remediation initiatives.

  • Vendor management and outsourced service delivery.

• Significant experience managing large, complex organizations, including direct and indirect reports, managers, and technical leads.

• Strong track record of delivering technology transformation and operational improvements within complex, regulated environments.

• Experience in financial services or other highly regulated industries is a strong advantage.

• Demonstrated experience managing technology budgets, strategic vendors, and enterprise service delivery.

2. Technical Skills & Expertise

• Deep understanding of enterprise endpoint environments, including Windows, macOS, iOS, and Android.

• Strong expertise in endpoint management technologies such as Microsoft Intune, Jamf, Microsoft Configuration Manager (SCCM), or equivalent platforms.

• Experience with Microsoft 365, Microsoft Teams, SharePoint, Teams Phone, and enterprise collaboration solutions.

• Strong knowledge of endpoint security, vulnerability management frameworks, patching governance, remediation processes, and security controls.

• Familiarity with security and risk management frameworks, including NIST, ISO 27001, and CIS benchmarks.

• Understanding of regulatory and compliance requirements relevant to financial institutions.

• Proven experience in technical audit management, control assessments, remediation tracking, and audit stakeholder engagement.

• Knowledge of IT service management, operational resilience, service performance measurement, and continuous improvement methodologies.

3. Leadership & Behavioral Competencies

• Results-oriented leadership style with a strong sense of ownership, accountability, and delivery discipline.

• Excellent stakeholder management and influencing skills, with the ability to engage senior business leaders and global technology teams.

• Strong people leadership capabilities, including the ability to develop managers, build high-performing teams, and lead organizational change.

• Collaborative and inclusive leadership approach suited to diverse, geographically distributed teams.

• Strong situational awareness, sound judgment, and the ability to navigate ambiguity and competing priorities.

• Commercial acumen and experience balancing service quality, cybersecurity, employee experience, and cost efficiency.

• Strong commitment to security, compliance, operational excellence, and continuous improvement