Manhattan Active WMS System Support Engineer (#588)

We are seeking a candidate proficient in Bilingual language (Japanese and English) and IT skills to support Warehouse Management System (WMS) at a logistics site in Yotsukaido, Chiba. The role involves communication with onsite and global support teams to support a leading Retail Brand company. The position is onsite (not remote) work during different shifts on rotation basis - Shift 1: 8:00 to 17:00 JST or Shift 2: 11-00 to 20:00 JST. The role will be required to support on Weekends (8:00-18:00 JST) on rotation basis.

Required Qualifications

• SQL
• Database knowledge
• Good to have ITIL
• Coordination with on-site users, offshore support teams, and development teams
• Knowledge E2E flow of Manhattan Active WMS (mandatory) and issues related to but not limited to
  • Receiving and Putaway/Waving/Allocating/Task/ Replenishments
• Hans in experience on
  • Initial review/research of reported incidents
  • Configure & testing
  • Collaborative working with Manhattan is required in some cases
  • Define business logic for request
  • Providing detail analysis of a problem to Manhattan in order to get resolution
  • RCA & Resolution within SLA
  • Support team members for RCA & Resolution
  • Take lead and accountability in case of P1/P2 cases

Work Conditions

• No regular overtime
• Overtime will be applicable for weekends Shift work, but it may be requested a few time a year in case of system upgrade or maintenance.

Desirable Skills

• SQL
• MS Office
• English and Japanese
• AMS Support (Good to have)
• Basic knowledge of API
• Incident Response
• System Analysis
• Teamwork
• Database Management
• Incident Management (using Service Now)

Note: A combination of many of the above is skills is desirable, and the candidate must strive to improve in all the above areas after joining.