End User Service Manager (#569)

The End-User Technology Team Leader oversees the overall strategy, operation, and continuous improvement of end-user technology services in Japan. This position is responsible for providing employees with a seamless, secure, and up-to-date technology environment aligned with global IT policies and standards, thereby maximizing productivity and collaboration.
 

Job Responsibilities

Leadership & Strategy:

• VDI, Windows/Mac platforms, mobile devices
• Develop and implement a roadmap for end-user technology services, including collaboration tools.
• Promote innovation and automation initiatives to improve user experience and operational efficiency.

Operational Excellence:

• Oversee Tier 2/Tier 3 support for end-user technology and resolve escalated issues in a timely manner.
• Manage the lifecycle of IT assets, including procurement and vendor management.
• Ensure compliance with security standards and audit requirements.

Global Collaboration:

• Serves as the primary point of contact with the global technology team for implementation, deployment, escalation, and standards alignment.
• Deploy and implement global initiatives locally, promoting smooth implementation and change management.

Team Management:

• Build and develop high-performance teams consisting of engineers and support specialists.
• Foster a culture of collaboration, continuous learning, and customer focus.

Application Requirements (Experience, Skills, Educational Background)

• Practical experience in leadership roles within the IT field, primarily in the areas of end-user technology or infrastructure services.
• Advanced technical knowledge and practical experience in the following fields
• Windows OS, Mac, VDI (Citrix experience is a plus), SCCM/Intune, MDM solutions (MobileIron, Intune)
• Office 365 Ecosystem (Email, SharePoint, OneDrive, Teams)
• Experience in management involving global collaboration, and a track record of leading cross-departmental projects.
• Excellent communication skills, stakeholder management skills, and problem-solving abilities

Qualifications and Certifications

• Microsoft Certified Professional
• Azure-related certifications
• ITIL Certification