Multimedia Support Engineer (#566)

The Multimedia Support Engineer will coordinate, execute, and support the multimedia requirements of executive and routine meetings. This role involves providing technical support for audiovisual and videoconferencing equipment, ensuring high-quality customer service, and maintaining the integrity of conference rooms in a fast-paced corporate environment.

• Setup, test, operate, and tear down audiovisual, videoconference equipment, and digital signage equipment.
• Provide technical support for audiovisual and videoconference systems, including troubleshooting and resolving issues.
• Execute all aspects of videoconferences, including call setup, end-user training, troubleshooting, and escalation of issues.
• Perform regular preventive maintenance checks and address issues with audiovisual, videoconferencing and digital signage equipment.
• Provide consultation and education to end-users on presentation technology equipment.
• Stay updated with current and new audiovisual and videoconference technologies.

Requirements

• Thorough working knowledge of audiovisual and videoconference equipment, including systems from manufacturers like Cisco and Crestron.
• Minimum of 3-5 years in AV and presentation technologies and customer service experience.
• Certifications: CTS certification and relevant training in multimedia systems are desired.
• Strong customer service and communication skills.
• Strong analytical and troubleshooting abilities.
• Ability to work independently and excel in a team environment.
• Software Proficiency: Working knowledge of Microsoft 365.