End-User Services Engineer (#565)

The System Engineer for End User Technology is responsible for providing technical support and managing IT equipment operations for internal users. This role includes second-level technical support, global coordination, asset management, procurement, and audit compliance.

Key Responsibilities

• Provide technical support for Windows OS, Mac, and mobile devices based on helpdesk escalations.
• Operate and manage SCCM/Intune (including package creation and distribution).
• Address security vulnerabilities and ensure compliance.
• Create and update technical manuals and documentation.
• Manage IT asset inventory and procurement of related equipment.
• Coordinate with global teams for escalations when necessary.
• Support internal and external audit requirements.

Candidate Qualifications

• Business-level proficiency in English and Japanese (speaking, reading, writing) – tested during the first interview.
• Hands-on experience supporting Windows 10 or later.
• Previous experience in helpdesk or internal IT roles.
• Knowledge of Mac systems.
• Familiarity with Office 365 services, including Email, SharePoint, OneDrive, and Teams.
• Ability to learn and master diverse technologies.
• Positive , growth-oriented mindset with a focus on efficiency and automation.
• Strong communication skills and ability to work collaboratively.

Skills & Competencies

• SCCM operation experience (including package creation).
• Knowledge of mobile device management (MDM) solutions such as MobileIron and Intune.
• Experience creating automation tools using Python or similar technologies.
• Strong troubleshooting and problem-solving skills.
• Good documentation and organizational skills.

Preferably:

• Mac support experience.
• Certifications: Microsoft Certified Professional, Azure-related certifications, ITIL.
• Excellent communication and teamwork abilities.