Digital Services-Assistant Manager (#527)

Key Responsibilities

• Lead UI/UX improvements for customer-facing platforms, including the customer portal (My Page) and official website (existing customer area)
• Plan and execute initiatives to enhance customer engagement
• Design, implement, and manage omnichannel strategies, including the integration and operation of external tools
• Define, track, and analyze KPIs across digital touchpoints (customer portal, website, and other channels), and drive continuous improvement initiatives
• Participate in cross-functional and departmental projects, collaborating with internal stakeholders

Position Highlights

• Opportunity to create high-quality customer experiences through digital touchpoints, particularly focusing on the customer portal (My Page)
• Play a key role in shaping and improving customer engagement strategies in a digital environment

Required Skills and Experience

• Strong critical thinking skills and persuasive communication abilities
• Deep understanding of customer needs, with the ability to derive insights from data and research
• Proven stakeholder management skills, including building relationships and negotiating with cross-functional teams
• Change leadership mindset with a proactive approach to driving transformation
• Ability to build strong relationships with diverse team members
• Solid knowledge and expertise in marketing and digital domains
• Experience in digital content or tool development, as well as project management
• Business-level proficiency in English

Preferred

• Experience in UX/UI design, digital strategy, or customer experience initiatives
• Experience working in large-scale or cross-functional environments