Compliance Investigation Supervisor (#526)

Conduct in-depth fact-finding investigations and analyze root causes of incidents or suspected issues. Support each process owner in implementing appropriate measures to prevent recurrence, thereby contributing to sound organizational operations and the establishment of robust processes.

Ensure appropriate and timely escalation of incidents to senior management, as well as accurate and prompt reporting and notification to regulatory authorities. Through these actions, contribute to the prevention of incidents and strengthen control functions within processes.

Support the Investigation Group Manager and the Head of Compliance in achieving the objectives of the Legal & Compliance Department. The role involves strengthening the organizational capabilities and expertise of the Investigation Group, as well as promoting collaboration and coordination with other groups to enhance the overall compliance framework.
 

Key Responsibilities

• Conduct investigations, interviews, and analysis related to incidents such as prohibited insurance solicitation practices, information leakage, and internal policy violations
• Prepare regulatory reports and information leakage reports accurately and promptly; liaise with regulatory authorities
• Plan and promote initiatives aimed at preventing incidents and recurrence, including internal communications and awareness activities
   

Required Skills and Experience

Mandatory Requirements

• Strong communication skills and ability to proactively collaborate with other departments
• Proficiency in PC skills (Word, Excel, PowerPoint)
• Minimum of 5 years of experience in the insurance industry or financial institutions
• Including experience in customer-facing roles or internal control functions

​​​​​​​Preferred Qualifications

• Experience in handling regulatory communications or preparing reports for regulatory authorities
• Experience in drafting internal policies or contracts