Customer Retention Consultant (Call Center) (#485)

Callを通じて、解約申し出顧客に対する、継続勧奨、顧客ニーズの検知、可視化、必要に応じてディストリビューション部門への連携を行う。

求めるスキル・経験 Job qualification
-顧客とのコミュニケーション
-関連部署の業務（営業・新契約・保全など）の理解
-知識、関連部署との連携
-協働
-既存の業務手順にとらわれない、会社戦略を実現するための変革・自己改善の意識


Through outbound and inbound calls, you will engage with customers who have requested policy cancellation, encourage policy continuation, identify and visualize customer needs, and collaborate with the Distribution Department as necessary.

Required Skills & Experience

Job Qualifications

• Strong communication skills with customers

• Understanding and knowledge of related departments’ operations (e.g., Sales, New Business, Policy Administration), and ability to collaborate effectively with those departments

• A mindset focused on transformation and continuous self-improvement, not limited by existing procedures, in order to help realize company strategy