ITSM Consultant (#421)

The role involves joining the IT Strategy Division of a major financial institution to support enterprise-level IT Service Management (ITSM) operations. 

Key Responsibilities

• Promote IT governance, system risk management, and operational standardization across group companies.

• Drive IT projects and support process improvements and transformation at the ground level.

• Participate across the entire system lifecycle: planning, requirement definition, design, development, testing, release, and maintenance.

• Manage vendors, project progress, risks, and issues.

• Support global IT service management using tools like ServiceNow and cloud-based solutions.

Required Skills & Experience

• ITIL Certification (Foundation or above) or

• 2+ years of practical experience in IT service operations (ITSM processes)

• Business-level bilingual skills in Japanese and English

  • Japanese: Able to lead meetings, create documentation, and manage coordination

  • English: Able to attend meetings, handle emails, and manage documents

• Strong communication and coordination skills with both business and IT stakeholders

• Experience in financial system projects, including system implementation or maintenance

• High compliance awareness

Preferred Skills & Experience

• Project Management or PMO experience

• Financial industry experience (securities, banking, asset management), including from the vendor side

• Hands-on experience in system development projects (requirements, design, coding, testing, etc.)

• IT security and advanced knowledge of ITIL processes

• Familiarity with emerging technologies (cloud, agile, digital transformation, etc.)