Senior Service Delivery Manager (#385)

Key Responsibilities:

• Oversee the end-to-end service delivery process to ensure high-quality outcomes for clients

• Implement ITIL best practices to streamline service management and improve efficiency

• Coordinate with cross-functional teams to ensure timely and effective service delivery

• Monitor service performance metrics and take corrective actions to address any issues

• Provide regular updates and reports to stakeholders on service delivery status and performance

• Develop and maintain strong relationships with clients to understand their needs and expectations

• Demonstrate expertise in Project/Program/Stakeholder Management

Required Skills & Experience:

• 12+ years of experience in Service Delivery Management

• Proven expertise in ITIL and Delivery Management

• Strong experience in Project, Program, and Stakeholder Management