Service Transition Manager (#345)

The Service Transition Manager is a key role within the IT Service Management (ITSM) framework, tasked with ensuring the seamless transition of new or updated services from development and testing to live production environments.

Key Responsibilities:

• Develop and implement comprehensive plans for transitioning new or modified services
• Collaborate with project managers, development teams, and stakeholders to align transition activities with project goals and timelines
• Partner with the Change Management team to evaluate and approve changes to the production environment
• Ensure that changes are thoroughly documented, tested, and approved prior to deployment
• Mitigate risks associated with changes and maintain transparent communication with stakeholders
• Oversee the efficient deployment of services or changes while minimizing impacts on existing operations
• Work with release managers and deployment teams to schedule and execute releases
• Establish and maintain a knowledge repository for service transition processes, documentation, and best practices
• Provide training and support to IT teams on transition protocols
• Implement quality assurance measures to ensure smooth service transitions
• Conduct post-implementation reviews to evaluate outcomes and identify opportunities for improvement
• Maintain clear and effective communication with project teams, IT operations, and business units
• Provide regular updates on transition progress and address stakeholder concerns
• Identify, evaluate, and mitigate risks associated with service transitions
• Develop strategies to minimize potential disruptions to service delivery
• Regularly assess and refine service transition processes based on performance metrics, feedback, and industry best practices
• Collaborate with other ITSM functions to enhance overall service delivery

Qualifications and Skills:

•  Bachelor's degree in information technology, Computer Science, or a related field.
• Minimum of 12-15 years in IT service management, with proven success in managing service transition projects
• Strong understanding of ITSM principles and practices
• Excellent communication and interpersonal abilities
• Strong project management, analytical, and problem-solving skills
• Proficiency in tools and technologies relevant to service transition
• ITIL certification (preferred)

This position offers a unique opportunity to make a significant impact on service delivery by ensuring efficient transitions that maintain operational stability.